Aion Oceanic : Official Oceanic Community Fansite for NCSoft’s Aion Online - Australia and New Zealand

Slynthia, Chanter on [Oceanic]Nezekan, asks:

“With more people getting closer to 50, and more people daily being involved in PvP, the claims of client instability in mass PvP seem to be rising. What plans are there to tackle this, in particular in regards to the higher end raids, where the numbers are likely to be quite high once people start hitting the level cap?”

Most claims of client instability stem from more or less the same issue, the dreaded “Crysystem.dll error”. Over the last week we worked closely with our community and our fansites in order to help us get closer to a solution. We asked the administration of each site to help us gather helpful information, such as the IP address and time of report for those in their communities who had contacted our tech support team about this issue. Thanks to your feedback and the assistance of our great network of fansites, were able to submit a long list of data to our QA team.

The error is a confirmed bug and we have been working with the development team in Seoul to pinpoint the cause. A fix is in the works but the underlying cause is very complex. The bug requires a lot of work and testing before a permanent band-aid can be applied on top of it. The development team is investigating the matter and are testing a number of short and long term solutions, including better display options to the Aion client as well as system and memory optimizations.

We will make sure to keep you updated and will let you know as our potential solutions are tested through and ready to be implemented.

More after the jump.